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Systems Support Coordinator

Banktech

Visit our website : www.banktech.com.au

Banktech is a leading ATM, payments and gaming solutions provider servicing Australia's leading financial institutions, clubs and hotels.

We are seeking a reliable and motivated individual to join our dynamic team, to provide high quality support to our customers in the gaming and hospitality industry.
 
The successful applicant will manage all customer interactions within the Banktech System business both technically and from a customer service perspective.  This role will provide internal and external technical assistance and training as a point of escalation for the Banktech System business.
 
KEY RESPONSIBILITIES :
  • Support customers with technical and software related issues
  • Support field services with IT and peripheral related issues
  • Act as an escalation point and mange customer queries and issues
  • Assist venues with gaming reporting and reconciliation 
  • Keep records of all customer interactions, recording details of inquiries, complaints, or comments, as well as actions taken
CANDIDATE REQUIREMENTS AND SKILLS: 
  • Must have gaming experience and an understanding of hotel and club market 
  • Be able to diagnose and troubleshoot hardware and software issues
  • Have a practical experience with networking
  • Excellent customer service and communication skills 
GENERAL INFORMATION
  • Located in Woolloomooloo, East Sydney NSW 2011
  • Business hours with rotating weekend support roster

Excited by the opportunity? Send your application and Resume by clicking the APPLY NOW button below.

By submitting your application via the APPLY NOW button below, you will be forwarding your information directly to BANKTECH for them to process.


Thank you for your interest in this position,
however this position is now closed
and applications are no longer being accepted.


Please Note: Only short listed candidates will be contacted. We thank you for your understanding with this decision

BTH105

Note:: WE REQUEST THAT NO AGENCIES ARE TO CONTACT EITHER WHITENOW OR BANKTECH
"NO AGENCIES PLEASE"

Note:: WE REQUEST THAT NO OTHER ADVERTISING WEBSITES CONTACT OR APPROACH EITHER WHITENOW OR BANKTECH REGARDING THIS AD. NO OTHER PARTY IS TO COPY OR REPLICATE ANY PART OF THIS AD FOR ANY REASON INCLUDING ADVERTISING ON ANY OTHER WEBSITE WITHOUT WRITTEN PERMISSION FROM WHITENOW

Note:: This fantastic position advertisement has been lodged by BANKTECH. Any relevant correspondence that they wish to offer applicants will come directly from that company and not from White Now. All the best with your application !!

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