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Customer Support Specialist

UTOPIA Gaming Systems
(a division of The Banktech Group)

Visit our website : www.utopiagaming.com.au

Banktech (The Banktech Group Pty Ltd) is one of Australia’s leading payment technology business offering gaming services through Utopia Gaming Systems and the division of Global Gaming Industries.
 
POSITION:

Utopia Gaming Systems has an available job position for a Customer Support Specialist whose main purpose it to provide support to our customers in the gaming and hospitality industry.  The successful candidate will manage both customer interactions within the Utopia Gaming Systems business from both a technical and customer service perspective.
 
KEY RESPONSIBILITIES:
  • Respond to requests for technical assistance via phone, chat or email.
  • Diagnose and resolve technical hardware and software issues.
  • Follow standard help desk procedures and advise customer on appropriate action.
  • Assist in the organization of new installations and upgrades.
  • Create accounts and configure hardware as part of on-boarding process.
  • Log all help desk interactions and follow up with customers to ensure resolution of issues.
  • Identify and escalate situations requiring urgent attention.
  • Track issues and document solutions.
  • Update training manuals.
  • Software installation and upgrades. 
  • Support field service with technical support.
  • Prepare spare parts quotations, approvals and shipment information to customers.
  • Assist venues with issues around reporting and reconciliation. 
REQUIRED EXPERIENCE, SKILLS AND KNOWLEDGE:
  • Must have minimum 2 years gaming experience and an understanding of hotel and club market. 
  • Must be able to run queries and have good understanding on MS SQL DB and/or MY SQL DB.
  • Be able to diagnose and troubleshoot hardware and software issues.
  • Have a practical experience with networking.
  • Experience in installing and maintaining operating systems and servers.
  • Excellent customer support, written and communication skills.
GENERAL INFORMATION
  • Located in Woolloomooloo, East Sydney NSW 2011
  • Business hours with rotating weekend support roster
Send your application directly to the HR Department by clicking the APPLY NOW button below.
 
Banktech/ Utopia Gaming Services are recruiting for this role independently.  Please contact the Company for any further enquiries.

By submitting your application via the APPLY NOW button below, you will be forwarding your information directly to BANKTECH for them to process.

Apply for this job white now !

Please Note: Only short listed candidates will be contacted. We thank you for your understanding with this decision

BTH111

Note:: WE REQUEST THAT NO AGENCIES ARE TO CONTACT EITHER WHITENOW OR BANKTECH
"NO AGENCIES PLEASE"

Note:: WE REQUEST THAT NO OTHER ADVERTISING WEBSITES CONTACT OR APPROACH EITHER WHITENOW OR BANKTECH REGARDING THIS AD. NO OTHER PARTY IS TO COPY OR REPLICATE ANY PART OF THIS AD FOR ANY REASON INCLUDING ADVERTISING ON ANY OTHER WEBSITE WITHOUT WRITTEN PERMISSION FROM WHITENOW

Note:: This fantastic position advertisement has been lodged by BANKTECH. Any relevant correspondence that they wish to offer applicants will come directly from that company and not from White Now. All the best with your application !!

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DL 1206
KD 0204

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