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Customer Service Manager

Blacktown Workers Club Group

Visit our website : workersclub.com.au

Locate us via Google Maps here

 

Work with one of the best leadership teams in the country !

Be rewarded for your passion and dedication !

Be treated with respect, dignity and encouragement !

 

At Blacktown Workers Club we have a proud record of achievement.  We remain focused on our our continued relationships with, and relevance to our members and community as well as our value as a sporting, entertainment and social icon in Sydney's burgeoning West.  With such a strong foundation we possess a strong philosophy of stability and progress and pride ourselves on maintaining an authentic sense of community.  Our management team and staff truly honour this philosophy and in return, are some of the happiest employees in the industry.  If you are looking for an organisation where 'culture fit', positivity and respect are important to you, then why not apply for this Customer Service Manager opportunity.  

A little about our three sites (The Blacktown Workers Club Group):

  • Our main site is the Workers Blacktown in Campbell Street and features five floors of sporting and health facilities, restaurants, multiple function rooms, a revolving restaurant, an 870-seat showroom, a great selection of intra and sporting clubs and a host of other facilities for our Members and visitors.
  • The Workers Sports Club located on Reservoir Road in Prospect sits on a 55 acre land holding and is one of the largest privately owned sporting facilities in Australasia featuring many sports fields, tennis & netball courts, baseball diamond, amenities and three lawn bowling greens.
  • The Workers Hubertus Country Club is located in Luddenham in Sydney's southwest growth corridor. The Club is situated on 25 acres of land and is directly adjacent to the Badgerys Creek International Airport, Sydney's long awaited second international facility.

Blacktown Workers Club Group is excited to be able to offer an incredible opportunity for a positive, focused and experienced Customer Service Manager to join our highly motivated and driven team.  

This role reports directly up to the Venue Manager and entails ensuring the smooth running of the day-to-day management of the club, working a rotating roster across all Club premises.  The roster spans across all trading times and days of trading of the Clubs.  

We are seeking an individual who not only understands 'how' things are done, but 'why' things are done.  We look for people who truly understand why we offer incredible customer service and why it is important to also lead your teams with encouragement and integrity. 

We offer an environment where we will train and empower you to take ownership of the role, our brand, our people and above all else the customer service experience. We offer a remuneration and employee benefits package above award.

To be considered as a successful applicant you:

Must have an understanding that:

  • We should listen more and talk less
  • We should ask meaningful questions
  • Customer Service is much more than answering the phone in three rings or filling in blanks in the roster system

Should have the following:

  • Previous experience in a hospitality Customer Service Manager/ Duty Manager role
  • Excellent communication skills across a wide group of stakeholders
  • Strong leadership and team player qualities
  • Demonstrable emotional intelligence
  • The courage to have difficult conversations with people when its required
  • The ability to manage their own and others behaviours as well as tasks
  • A positive team and customer focused attitude
  • A proactive approach to conflict resolution
  • Current RSA and RCG Competency Certifications
  • Food Safety Supervisor accreditation would be viewed well
  • A Diploma or an Advanced Diploma in Hospitality or equivalent would be an advantage (or be prepared to undertake these qualifications)

Duties within this role include:

  • Ensuring the smooth operation of the club on a day to day basis
  • Ability to plan ahead and manage available resources accordingly
  • Maintain all the Club's policies, procedures and standards
  • Monitor and ensure compliance with all day-to-day operations
  • Staff Supervision ensuring that compliance procedures are adhered to
  • Manage the clubs resources to ensure that operational requirements are met
  • Management of customer service and systems
  • Ensure compliance with the Clubs RSA and RCG policies
  • Liaise positively with our Contractor working partners
  • Liaise with Senior Management to ensure the smoothest operation of all departments
  • Interacting with Regulators and NSW Police as required

If you are looking for an exciting opportunity to be a part of a cohesive team in a financially secure large Club Group then send through your Resume by clicking on the APPLY NOW Button below.  

Please Note:

  • As part of the recruitment process general psychometric testing, numeracy testing, reference checking, National Police background check and an individual interview can be expected.
  • Blacktown Workers Club Group Ltd offers all employment under the Blacktown Workers Club Managers Enterprise Agreement and a six (6) month qualifying period applies to this role.

Blacktown Workers Club Group are recruiting for this role independently.  Please contact the Club for any further enquiries.

By submitting your application via the APPLY NOW button below, you will be forwarding your information directly to BLACKTOWN WORKERS CLUB LTD for them to process.


Thank you for your interest in this position,
however this position is now closed
and applications are no longer being accepted.


Please Note: Only short listed candidates will be contacted. We thank you for your understanding with this decision


BWC154

Note:: WE REQUEST THAT NO AGENCIES ARE TO CONTACT EITHER WHITENOW OR BLACKTOWN WORKERS CLUB LTD
"NO AGENCIES PLEASE"

Note:: WE REQUEST THAT NO OTHER ADVERTISING WEBSITES CONTACT OR APPROACH EITHER WHITENOW OR BLACKTOWN WORKERS CLUB LTD REGARDING THIS AD. NO OTHER PARTY IS TO COPY OR REPLICATE ANY PART OF THIS AD FOR ANY REASON INCLUDING ADVERTISING ON ANY OTHER WEBSITE WITHOUT WRITTEN PERMISSION FROM WHITENOW

Note:: This fantastic position advertisement has been lodged by BLACKTOWN WORKERS CLUB LTD. Any relevant correspondence that they wish to offer applicants will come directly from that company and not from White Now. All the best with your application !!

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