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Operations Manager

Caloundra RSL Club

Visit our website : www.caloundrarsl.com.au

Locate us via Google Maps here

Caloundra RSL is a large progressive Club located on the Sunshine Coast of Queensland with a progressive and professional team driving it forward. Caloundra RSL also operates and runs The Caloundra Power Boat Club. The RSL is a fantastic venue with a vibrant feel and has 2 restaurants, 3 bars, 300 poker machines, large sports bar, gym, large entertaining spaces and great function and conference facilities.
 
The Club looks after a strong membership totalling around 41,000 members and employs a staff in excess 155 at Caloundra RSL and a further 55 at The Power Boat Club.  This is a very successful organisation offering an encouraging and motivating environment to work in.
 
Caloundra RSL is seeking an experienced Operations Manager and strong motivator of staff to take on a challenging role in leading, guiding and developing all customer service employees to ensure an efficient operation in conjunction with high levels of customer satisfaction and operational excellence.
 
Reporting to the Chief Executive Officer, this position would ideally suit a person with a sound background in Hospitality Management who aspires to one day become a General Manager, and is committed to working together with the team to improve all aspects of the businesses operating finances.
 
The successful candidate will thrive in a busy, diverse environment and have an enthusiasm for the hospitality industry with a passion for exceptional customer service. Superior knowledge in Gaming, HR, food and beverage, regulatory compliance and Customer Service is a requirement for this position. Equally important will be a proven ability to manage and motivate a large dynamic team. As the Club is in a period of change and growth you will need to demonstrate your ability to think outside the square and be dynamic.

Responsibilities of the position include:
  • Responsible for the full operation of the Club.
  • Establishes and recommends to the Chief Executive Officer, major corporate strategies, objectives and policies for the Club.
  • Identifies legal requirements and government reporting regulations and ensures policies, procedures and reporting are in compliance.
  • Recommends modifications to existing corporate programs.
  • Liaise and recommend ideas to Departmental Managers in areas of gaming, human resources, food and beverage, administration, stock control and cellar operation, and security.
  • Ensure compliance with the Club's Responsible Service of Alcohol and Responsible Conduct of Gaming policies as listed in Club policy.
  • To monitor staff ensuring they are working to the Club's standards in relation to workplace health & safety, hygiene of bars, poker machines, tables and floors.
  • Write and oversee Tenders for all facets of the business
  • To arrange for maintenance problems to be rectified and to complete work orders for the carrying out of maintenance problems.
  • To monitor and control all audio equipment in the club ensuring all is operational.
  • Completion and implementing of daily quality control reports through Duty Managers.
  • Knowledge of the operation and maintaining of the alarm, camera and security systems.
  • Any other duties as requested by the Chief Executive Officer which are of a fair and reasonable nature.

Candidate Prerequisites:

  • Sound knowledge of gaming floor operations desirable
  • Previous experience managing large teams essential
  • Excellent verbal and written communication skills
  • Ability to forecast and work within pre-determined operating budgets
  • Accreditation in Responsible Service of Alcohol and Responsible Gaming
  • Tertiary qualifications will be favourably considered
  • Understanding of laws as they relate to the organisation, in particular Industrial Relations laws and WHS laws a distinct advantage
  • Extensive management experience in a Gaming, Hospitality or similar Operations role essential

This is a fantastic opportunity to join a highly successful organisation in a role where you can make a difference. An attractive salary will be negotiated to secure the right person for the role!

This is a full-time role, but it’s no Monday - Friday job, it will require weekends and nights to be able to make a difference working with team and customer driven approach.

Take the next step on your career path and click the APPLY NOW button below to submit your application and Resume.

For more information, you are also welcome to contact Tracey Lentell at tracey@dccadvisory.com.au

By submitting your application via the APPLY NOW button below, you will be forwarding your information directly to CALOUNDRA RSL CLUB for them to process.


Thank you for your interest in this position,
however this position is now closed
and applications are no longer being accepted.


Please Note: Only short listed candidates will be contacted. We thank you for your understanding with this decision

CAL103

Note:: WE REQUEST THAT NO AGENCIES ARE TO CONTACT EITHER WHITENOW OR CALOUNDRA RSL CLUB
"NO AGENCIES PLEASE"

Note:: WE REQUEST THAT NO OTHER ADVERTISING WEBSITES CONTACT OR APPROACH EITHER WHITENOW OR CALOUNDRA RSL CLUB REGARDING THIS AD. NO OTHER PARTY IS TO COPY OR REPLICATE ANY PART OF THIS AD FOR ANY REASON INCLUDING ADVERTISING ON ANY OTHER WEBSITE WITHOUT WRITTEN PERMISSION FROM WHITENOW

Note:: This fantastic position advertisement has been lodged by CALOUNDRA RSL CLUB. Any relevant correspondence that they wish to offer applicants will come directly from that company and not from White Now. All the best with your application !!

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