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Club Supervisor / Relief Duty Manager

Club Central Menai

Visit our website : www.clubcentralmenai.com.au

Locate us via Google Maps here

Club Central Menai has been in operation since 1997 and has a solid foundation as the destination venue in the Menai region. The Club offers first class facilities including 4 bars, 4 function rooms, 2 dining outlets, laser tag, kids play centre and a long day care centre.
 
We pride ourselves on our service to the local community, whether it be offering great food, drink and entertainment or supporting our community in time of need through bushfire relief, donations and sponsorships.
 
The Role
 
We are looking for an experienced Supervisor in the industry ready to take the next step in their career. This truly is THE opportunity for someone looking for a career in Hospitality Management !
 
As a Shift Supervisor you will assist in the management of operational areas across the entire club including Gaming, Cash Control, Concierge/Reception and Beverage. This position feeds directly into the Duty Manager roles at the Club and is the first step to securing your future career in the industry.
 
The main duties of the role include:
  • Provide leadership, direction and support to the operational teams to ensure the highest levels of customer service are being delivered
  • Coordinate on a shift basis including rostering, task allocation and coordinating breaks
  • Provide feedback to staff on their performance, including managing performance concerns
  • Support training, onboarding and coaching of new starters
  • Build and foster highly effective working relationships with all departments regarding core priorities, upcoming events, projects, site works and impacts
  • Monitor and respond to fluctuations in wages, wastage, stock and other cost contributors
  • Ensure adequate stock and resources are available to deliver service
  • Monitor and respond to service levels - received goods, response times, service quality, food production – and assist where appropriate
  • Trouble shoot, problem solve and implement solutions to ensure a positive customer experience
  • Conflict management and management of complex operational issues
To succeed in this role you will have:
  • At least 12 months experience managing a team of people with varying levels of experience within the hospitality industry
  • Confidence to work independently and think on your feet to resolve issues and manage tricky situations
  • Exceptional experience in communicating with both customers and team members and be able to demonstrate the ability to have the 'difficult conversation'
  • Demonstrated leadership skills in coaching and motivating a team of employees
  • Demonstrated ability to deliver agreed outcomes, targets and KPIs, both personal and for your team
  • General knowledge & experience of Club operations and guiding legislation
  • A high standard of presentation and exceptional communication skills, including report writing and other formal documentation
  • A high degree of discretion, integrity and confidentiality
  • Flexibility and availability across the operating hours of the Club
You will shine as a leader and bring strengths in one or more areas of operations, along with a willingness to develop and grow in all skill areas!
 
Aside from this awesome career opportunity, we also offer:
  • Employee of the Month
  • Free Zoo Passes
  • Employee of the Year ($1000), Rookie of the Year ($1000), Contribution of the Year ($1000)
  • Health & Wellbeing benefit
  • Full corporate uniform
  • Meal discounts
  • Ongoing training and development opportunities
  • Volunteering opportunities
  • Free Flu vaccinations & Health checks
  • An awesome team and great culture
Please send your application ASAP by clicking the APPLY NOW button below.
 
Club Central Menai are recruiting for this role independently.  Please contact the club for further enquiries.

By submitting your application via the APPLY NOW button below, you will be forwarding your information directly to CLUB CENTRAL MENAI for them to process.

Apply for this job white now !


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