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Customer Service Manager

Dapto Leagues Club

FULL-TIME ROLE

Visit our website : daptoleagues.com.au

Locate us via Google Maps here

The “Award Winning” Dapto Leagues Club has an opportunity for a passionate and self-motivated leader, someone who has a constructive style of leadership and is focussed on delivering consistent customer service excellence through a positive team culture

Applications are being sought for the full-time leadership role of Customer Service Manager.

A little bit about us!

Dapto Leagues Club has two successful clubs located just south of Wollongong, NSW - Dapto Leagues Club (DLC) and The Grange (Event and Golf Club). DLC boasts modern dining areas including the latest, brand new 'The Mill' which is a New York Style Atrium filled with amazing Italian and Australian furniture, tall windows, soaring ceilings, large feature trees, a 12-metre-long island bar and top of the range kitchen.  There are also our successful kids play facility, ‘Tabatinga’, the Lobby Lounge Cafe and Treasure Court Chinese Restaurant. Dapto Leagues Club (DLC) is a popular local entertainment venue with 180 staff, 206 gaming machines, and both of our clubs are known for having the best dining and events spaces in the area.

DLC and their associated businesses pride themselves on their exceptional support of the local community along with their award-winning focus on sustainability and protection of the environment. The DLC brand is very well known and trusted within the Illawarra region.

What we think you will like about working for Dapto Leagues Club:

  • You can be proud to say, that amongst many other awards including those recognising excellence in dining, events/functions & sustainability, you work for the winner of the 2017 Excellence in Customer Service Awards (Illawarra Business Awards)
  • Working with and learning from our highly experienced Management and leadership team
  • The club is a successful and well-known leading entertainment venue
  • We see the value and make a strong commitment to leadership growth and development 
  • You don't have to look for a parking spot or pay for parking anywhere - free onsite parking is there for you
  • Weekends off in rotation
  • Uniforms and meals are supplied

Here are some of things we are looking for you to do in this role:

  • Responsible for maintaining the teams understanding and commitment to our service standards and achieving customers satisfaction KPI’s 
  • Ensure the operational readiness of all areas, ensuring staffing is appropriate to trade
  • Troubleshooting any and all areas of the club, being accountable for all decision making
  • Delegate tasks in line with procedures and training modules and follow up to ensure task completion.
  • Monitoring contractors and work completed
  • Provide timely, constructive feedback and guidance to team members in line with our performance management strategy
  • Always be familiar with the Club’s products, promotions and offers throughout all departments 
  • Ensure sustainable practices are followed with wastage, plant and equipment
  • Adherence to RSA/RCG policy
  • Maintain physical security of the club and ensuring opening/closing/and cash handling procedures are followed
  • Maintaining physical safety of all staff, customers and contractors in the Club through acting in role of Chief Fire Warden and 1st aid officer as necessary
  • Ensure safe work practices are maintained in accordance with WHS legislation, including the elimination of bullying and harassment
  • Shift reporting

Now that we have you excited about the role and what the club has to offer, the question becomes, how well can you address the following criteria:

  • Familiar with the operations of a Registered Club
  • Minimum 2 years of experience in hospitality leadership role
  • Constructive style of leadership
  • Passionate about leading a team in the delivery of consistent customer service 
  • Exceptional Service recovery skills
  • Reliable and trustworthy
  • Self-motivated and exuding professionalism
  • Excellent communication, both verbal and written
  • Multi-tasking abilities reflecting efficient organizational skills
  • Cash Handling skills
  • Computer literacy 
  • Availability to work days, nights, weekends & public holidays
  • Commitment to leadership development and training
  • Hold current RSA and RCG competency

If this seems like you, send your application addressing the above criteria, along with your Resume by clicking the APPLY NOW button below and take the first step joining our team.

Applications close Friday, 6 March 2020.

Dapto Leagues Club are recruiting for this role independently.  Please contact the Club for any further enquiries.

By submitting your application via the APPLY NOW button below, you will be forwarding your information directly to DAPTO LEAGUES CLUB LTD for them to process.

Apply for this job white now !

Please Note: Only short listed candidates will be contacted. We thank you for your understanding with this decision


DLC146

Note:: WE REQUEST THAT NO AGENCIES ARE TO CONTACT EITHER WHITENOW OR DAPTO LEAGUES CLUB LTD
"NO AGENCIES PLEASE"

Note:: WE REQUEST THAT NO OTHER ADVERTISING WEBSITES CONTACT OR APPROACH EITHER WHITENOW OR DAPTO LEAGUES CLUB LTD REGARDING THIS AD. NO OTHER PARTY IS TO COPY OR REPLICATE ANY PART OF THIS AD FOR ANY REASON INCLUDING ADVERTISING ON ANY OTHER WEBSITE WITHOUT WRITTEN PERMISSION FROM WHITENOW

Note:: This fantastic position advertisement has been lodged by DAPTO LEAGUES CLUB LTD. Any relevant correspondence that they wish to offer applicants will come directly from that company and not from White Now. All the best with your application !!

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