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Operations Manager

Drummoyne Sailing Club

Visit our website : www.dsc.org.au

Locate us via Google Maps here

Located on the banks of the Parramatta River, Drummoyne Sailing Club was formed in 1913 as a 16ft Skiff Club. The Clubhouse overlooks the river and surrounding districts looking absolute North, hence "the club with the million dollar view" 
The Club features 2 bars, a modern gaming installation of 43 machines, TAB and Sky Channel, Keno, Fox Sports and regular club activities such as Raffles and Trivia. Catering at the Club is contracted and offers service via the Sailors Grill Bistro for 200+ & the Ecco Restaurant for up to 180. Club Functions are held in the Sailors Lounge (Birthdays, reunions, engagements etc) and are managed by the Club staff. Ecco provides a la carte dining as well as private functions including weddings, managed by Ecco staff.
 
Recent renovations have been completed to the bar, bathroom facilities, bistro and Ecco Restaurant and the Club is looking great!
 
The Club has a vibrant Sailing community with events being held on Saturdays and Sundays September through March. Twilight Yachts races are held on Tuesday evenings From October through March and a Sailing Academy which provides professional sailing lessons for children as well as private tuition for adults.
 
Seeking an Operations Manager to take on the challenge, being responsible for day-to-day Club operations, staff management and implementing service standards across the Club. This hands on role will work closely with the General Manager to set the direction and service expectations for the Club and you will be expected to mentor a great service team and maintain culture. 
 
Responsibilities include:
  • Manage all staff and maintain a positive culture
  • Ensure a high level of customer service
  • Manage gaming and bar operations
  • Creating and implementing promotions
  • Ensuring compliance
  • Develop and implement policies & procedures
  • Conduct and lead meetings with staff and frontline management
  • Monitor KPI’s and ensure benchmarks are maintained
  • Conduct staff performance reviews
You will bring to this role:
  • Previous Management experience in a hospitality venue
  • Excellent communication skills
  • Excellent knowledge of all Club operations
  • Gaming analysis/management experience
  • Good knowledge of legislative and compliance issues relating to Registered Clubs
  • Good computer literacy
  • Strong customer service focus
  • Strong organisational skills
  • A hands on approach
  • Demonstrated judgement, common sense & intelligence
  • The ability to lead, train and motivate a team to provide great customer service
  • A proven track record in developing & maintaining a 'service culture' environment
  • Previous experience in developing and implementing policy and procedure
  • A strong HR focus including recruitment, staff management & training
  • Be able to cultivate productive working relationships with all stakeholders
  • A 'lead by example' and proactive management style
  • A keen eye for detail
  • RSA and RCG Certifications
  • Flexibility to work a rotating roster across 7 days with a focus across peak times; Friday-Sunday including evening shifts
This role will see you responsible for lifting service standards to a higher level. You will bring a strong focus on staff education & training and will lead from the front.
 
This is a great opportunity to join a strong leadership team.
 
Excited by this great opportunity? Send your application and Resume by clicking the APPLY NOW button below.
 
WhiteNow have been invited to assist this Club in the recruitment process for this role.  The WhiteNow representative for this role is Sarah Watts on (02) 9807 1806.

 


Thank you for your interest in this position,
however this position is now closed
and applications are no longer being accepted.


DRU107

Note:: WE REQUEST THAT NO AGENCIES ARE TO CONTACT EITHER WHITENOW OR DRUMMOYNE SAILING CLUB LTD
"NO AGENCIES PLEASE"

Note:: WE REQUEST THAT NO OTHER ADVERTISING WEBSITES CONTACT OR APPROACH EITHER WHITENOW OR DRUMMOYNE SAILING CLUB LTD REGARDING THIS AD. NO OTHER PARTY IS TO COPY OR REPLICATE ANY PART OF THIS AD FOR ANY REASON INCLUDING ADVERTISING ON ANY OTHER WEBSITE WITHOUT WRITTEN PERMISSION FROM WHITENOW

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