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Relief Supervisor /Customer Service Superstar

Springwood Sports Club - Mingara Group

Visit our website : www.mingara.com.au

Locate us via Google Maps here

Are you...

  • Looking to embark on a leadership journey and develop your leadership potential?
  • Eager to learn new skills in a variety of areas? 
  • Passionate about customer service and hospitality?

If so, drop what you are doing and read on…

About us: Springwood sports Club

Situated in the heart of the Blue Mountains, we are a club providing entertainment, great food and barista made coffee to our customers. We are committed to making a significant contribution to the quality of community life and to do this we need people who are passionate about creating memorable experiences, have high levels of ownership and responsibility for their contribution, who have fun and care about each other and our customers.

Reporting to the General Manager, we have an opportunity for a full time Relief Club Supervisor. This is a rare opportunity to develop your career progression within a leadership role to deliver operational Supervision across all areas of our venue and work front of house in all areas. We need an energetic and enthusiastic full-timer with growing leadership capability to be part of this journey. This role will support the permanent Club Supervisors/Duty Managers team by performing higher duties when covering absences, stepping in when extra resourcing in that team is required, or when other business projects are underway. 

YOU

To be successful, you will be motivated to play an integral role in leading a multidisciplinary team. You will be committed to the highest standards of customer service, and have the ability to multi-task with pace and expediency as you either deliver, or coordinate, the operations of the shift with respect to service, resourcing, cash and compliance.  You will be able to share your ideas in a constructive environment; have outcomes conversations with team members, suppliers and management in an impactful and personable manner; and be excited about working across a diverse, customer oriented facility, where every day brings a new challenge and a new opportunity to help make our customers day. You are inspiring, motivating and can effortlessly lead the front of house team, ensuring that we live up to our organisational values: TEAM, SAFE, RELIABLE, PROGRESSIVE, MEMORABLE.

THE ROLE

The role requires someone who is willing to alternate between Front of House shifts in different areas of the Club and fulfill Club Supervisor shifts as well.

The expectations for the role include: 

  • Provide leadership, direction and support to the operational team including training, performance management, task allocation etc.
  • Working in a variety of front of house areas including gaming, promotions, bar, concierge and catering
  • Enhancing workplace culture through interactions with team members, being an ambassador for the clubs vision and values
  • Cover Supervisor shifts and perform the Day to day management of Club Operations including opening and closing, cash handling and legislative compliance 
  • Conflict management and management of complex operational issues
  • Able to demonstrate behaviours that support development and using collaborative relationships to facilitate the accomplishment of work goals 
  • High degree of discretion, integrity and confidentiality
  • RSA/RCG/First Aid
  • High standard of presentation and exceptional communication skills, including report writing and other formal documentation
  • High sense of accountability and responsibility
  • Flexibility and availability across the operating hours of the Club

If this sounds like you, APPLY NOW on line, by clicking the APPLY NOW button below.

Springwood Sports Club - Mingara are recruiting for this role independently.  Please contact the Club for any further enquiries.

Apply for this job white now !

MIN142  ::  Advertiser Reference ID : mingara-988-37277

Note:: WE REQUEST THAT NO AGENCIES ARE TO CONTACT EITHER WHITENOW OR MINGARA RECREATION CLUB LTD
"NO AGENCIES PLEASE"

Note:: WE REQUEST THAT NO OTHER ADVERTISING WEBSITES CONTACT OR APPROACH EITHER WHITENOW OR MINGARA RECREATION CLUB LTD REGARDING THIS AD. NO OTHER PARTY IS TO COPY OR REPLICATE ANY PART OF THIS AD FOR ANY REASON INCLUDING ADVERTISING ON ANY OTHER WEBSITE WITHOUT WRITTEN PERMISSION FROM WHITENOW

Note:: This fantastic position advertisement has been lodged by MINGARA RECREATION CLUB LTD. Any relevant correspondence that they wish to offer applicants will come directly from that company and not from White Now. All the best with your application !!

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