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Shift Manager

Mingara Recreation Club

Visit our website : www.mingara.com.au

Locate us via Google Maps here

Hang on to your hat! You’ve just stumbled across what could be the most enjoyable, exciting and memorable role of your career. 

It sounds pretty good, right?
 
It gets better…you’d be based on the beautiful Central Coast, but our organisation also makes life great on the Blue Mountains, in Sydney and in Port Macquarie. Our vision is ‘to make a significant contribution to the quality of community life’.
 
Who are we?
 
We are Mingara, the greatest Club on the Central Coast, offering a diverse range of facilities. As well as restaurants, cafes, bars, gaming, TAB, Keno, promotions and events, we also have a world-class gym, indoor Olympic pool, an international standard athletics track and a wellness precinct with hairdresser, beautician, physiotherapist and martial arts studio.
 
A great opportunity
 
We are looking for an experienced Supervisor or Manager who has experience in hospitality or an industry that values great leadership of multiple teams and understands operations of a multi-faceted business. The role oversees operations across the entire club including Gaming, Cash Management, Concierge, and, Food and Beverage.
 
The purpose of this role is to:
  • Provide leadership, direction and support their teams to ensure the highest levels of customer service are being delivered
  • Coordinate the department or club on a shift basis including rostering, task allocation and coordinating breaks
  • Provide coaching, development, and performance feedback to employees on their performance, including managing performance concerns
  • Build and foster highly effective working relationships with all departments regarding core priorities, upcoming events, projects, site works and impacts
  • Provide insight into fluctuations in wages, wastage, stock and other cost contributors
  • Monitor and respond to service levels - received goods, response times, service quality, food production – and assist where appropriate
  • Problem solve and implement solutions to ensure a positive customer experience
  • Implement and champion change as part of a progressive and evolving organisation
  • Conflict management and management of complex operational issues
  • Support training, onboarding and coaching of new starters to the Department
  • Undertake project work from time to time.
To succeed in this role you will have:
  • At least 12 months experience managing a team of people with varying levels of experience within the hospitality industry or operations management in another industry
  • Confidence to work independently and think on your feet to resolve issues and manage tricky situations
  • Exceptional experience in communicating with both customers and team members and be able to demonstrate the ability to have the ‘difficult conversation’
  • Demonstrated leadership skills in coaching and motivating a team of employees
  • Demonstrated ability to deliver agreed outcomes, targets and KPIs, both personal and for your team
  • General knowledge & experience of Club operations and guiding legislation
  • A high standard of presentation and exceptional communication skills, including report writing and other formal documentation
  • A high degree of discretion, integrity and confidentiality
  • Flexibility and availability across the operating hours of the Club
  • Current RSA and RCG certificates.
If you’re ready to join a great organisation who truly values its people and help us create memorable experiences for the local community, then we want to hear from you. Send your application and resume by clicking the APPLY NOW button below !
 
Mingara Recreation Club are recruiting for this role independently.  Please contact Heidi Bennett, Human Resources on 02 4349 7799 with any further enquiries.

Apply for this job white now !


MIN146  ::  Advertiser Reference ID : .

Note:: WE REQUEST THAT NO AGENCIES ARE TO CONTACT EITHER WHITENOW OR MINGARA RECREATION CLUB LTD
"NO AGENCIES PLEASE"

Note:: WE REQUEST THAT NO OTHER ADVERTISING WEBSITES CONTACT OR APPROACH EITHER WHITENOW OR MINGARA RECREATION CLUB LTD REGARDING THIS AD. NO OTHER PARTY IS TO COPY OR REPLICATE ANY PART OF THIS AD FOR ANY REASON INCLUDING ADVERTISING ON ANY OTHER WEBSITE WITHOUT WRITTEN PERMISSION FROM WHITENOW

Note:: This fantastic position advertisement has been lodged by MINGARA RECREATION CLUB LTD. Any relevant correspondence that they wish to offer applicants will come directly from that company and not from White Now. All the best with your application !!

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