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Customer Service Manager (Duty Manager) - Harbord Diggers

Mounties Group - Harbord Diggers Site

Visit our website : www.mountiesgroup.com.au

Locate us via Google Maps here

 

Mounties Group is Australia’s leading group of registered clubs including the iconic Mounties and Harbord Diggers. With a mission to create destinations of choice for people to trust and enjoy; we thrive on being more than a club to the communities in which we operate.

Our Harbord Diggers venue has undergone a phenomenal transformation building a world class intergenerational precinct. We are currently seeking an experienced Customer Service Manager to lead our passionate team based at Freshwater on a full-time basis.

 This is a rare opportunity for someone special. You must have previous experience in a club/pub venue with a strong work ethic, a passion for people, hospitality and exceptional communication skills.

The intended scope of the role/club is that the Customer Service Manager will report to the Senior Customer Service Manager with approximately 160 team members; 60,000 members (136,000 within Mounties Group); and 176 gaming machines.

The Role:

This newly introduced role will oversee all day to day operations throughout our venue, including guest experience, appearance, security, professional leadership with a hands-on approach and WHS.

More specifically your day to day duties will include:

  • Ensuring smooth and effective day to day operation of the venue (overseeing Food, Beverage, Gaming, Member Services, Dock & Cellar, and Kitchen)
  • Venue management including guest experience, appearance, security, professional leadership, people management and WHS
  • Leadership role that will see you motivating, coaching, mentoring and developing a strong and dynamic team with a focus on delivering exceptional service standards and memorable guest experiences
  • Embracing Mounties Group values and promoting a service orientated and cohesive team culture
  • Developing, maintaining and exceeding our guests service standards
  • Being a strong custodian of our culture and ensuring a harmonious work environment
  • Talent management and succession planning
  • Ensuring two-way clear communication with employees, stakeholders and guests
  • Requisite reporting and administration
  • Adhering to all corporate and legislative compliance

 Skills and Experience:

  • Previous experience leading daily operations within a similar role
  • Experience in overseeing a range of functions such as gaming, bars, restaurants, and reception
  • Passion for delivering exceptional guest experiences
  • Demonstrated leadership skills that motivate and energise teams
  • Exceptional communication and leadership skills
  • Sound knowledge of relevant legislation and compliance
  • Computer literacy essential
  • Current certification for NSW RSA, RCG, Provide First Aid and Advanced Resuscitation (or willingness to obtain)
  • Applicable tertiary qualifications
  • Ability to work flexible hours as the role includes days, evenings and weekend work

 Benefits and Culture:

  • Have the satisfaction of developing teams that can deliver an entertainment experience that exceeds our members and guests’ expectations every time
  • Dynamic, energised, leadership team that embraces change and is focused on success
  • Enjoy working in a newly built venue
  • Five weeks annual leave
  • Free onsite parking
  • Access to our extensive e-learning platform and developing ‘you’ in a meaningful way
  • Discounted gym membership
  • Receive a rewarding salary package
  • Join Australia’s growing leading hospitality group

If you are a passionate and motivated person who is unique, exciting, dynamic and want to start your exciting future at Harbord Diggers, we want to hear from you!

All applications / enquiries will be treated with strictest confidence.  Please hit the Apply Now button which will take you to the our application portal for you to apply.  Thank you ! 

As part of the Mounties Group recruitment process candidates will be required to obtain a medical report from their, usual General Practitioner confirming the candidate’s fitness to perform the inherent requirements of the advertised role. The cost of obtaining this medical report is the responsibility of the candidate.

Apply for this job white now !

MOU255  ::  Advertiser Reference ID : mountiesgroup-122-37392

Note:: WE REQUEST THAT NO AGENCIES ARE TO CONTACT EITHER WHITENOW OR MOUNTIES
"NO AGENCIES PLEASE"

Note:: WE REQUEST THAT NO OTHER ADVERTISING WEBSITES CONTACT OR APPROACH EITHER WHITENOW OR MOUNTIES REGARDING THIS AD. NO OTHER PARTY IS TO COPY OR REPLICATE ANY PART OF THIS AD FOR ANY REASON INCLUDING ADVERTISING ON ANY OTHER WEBSITE WITHOUT WRITTEN PERMISSION FROM WHITENOW

Note:: This fantastic position advertisement has been lodged by MOUNTIES. Any relevant correspondence that they wish to offer applicants will come directly from that company and not from White Now. All the best with your application !!

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DL 0715
KD 0814

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