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SENIOR Customer Service Manager

Harbord Diggers Club (Mounties Group)

Visit our website : www.mountiesgroup.com.au

Locate us via Google Maps here

Mounties Group is Australia’s leading group of registered clubs including the iconic Mounties and Harbord Diggers. With a mission to create destinations of choice for people to trust and enjoy; we thrive on being more than a club to the communities in which we operate.

Our Harbord Diggers venue has undergone a phenomenal transformation building a world class intergenerational precinct. Whilst our Manly Bowling Club venue is treasured by locals for its laid back, relaxed atmosphere. We are seeking an experienced Senior Customer Service Manager to lead our passionate team based at Freshwater on a full-time basis.

This is a rare opportunity for someone special. You must have previous experience in a club/pub venue with a strong work ethic, a passion for people, hospitality and exceptional communication skills.

The intended scope of the role/club is that the Senior Customer Service Manager will report directly to the Venue Manager, Northern Sites with approximately 160 team members; 60,000 members (136,000 within Mounties Group); and 176 gaming machines.

The Role:

This newly created role will support our Customer Service Management team as well as assisting with operational coverage within the rotational roster.  The Senior Customer Service Manager will engage, lead and manage high performing and profitable teams. Ensuring guests are attended to with efficient, responsible and friendly service whilst maintaining a clean and safe environment.

More specifically your day to day duties will include:

  • Ensuring and leading the efficient and effective running of the venue (overseeing Food, Beverage, Gaming, Member Services, Dock & Cellar, and Kitchen)
  • Leadership role that will see you motivating, coaching, mentoring and developing a strong and dynamic team with a focus on delivering exceptional service standards and memorable guest experiences
  • Responsible for setting the benchmark for service across the venue including F&B and Gaming (whilst still overseeing Member Services, Dock & Cellar, and Kitchen)
  • Talent management and succession planning
  • Building business relationships and networks
  • Managing appropriate budgets to ensure the continuation of a profitable business, to ensure profit for purpose
  • Being a strong custodian of our culture and ensuring a harmonious work environment
  • Requisite reporting and administration
  • Adhering to all corporate and legislative compliance
  • This role will truly allow you to invest your passion and knowledge into the teams to ensure their success, and therefore yours

Skills and Experience:

  • A minimum of 5 years managerial experience in a club/pub style environment
  • Experience controlling operating costs and achieving agreed KPI’s
  • Strong financial understanding of budgets, costs, and reporting
  • Experience in overseeing a range of functions such as gaming, bars, restaurants, and reception
  • Ability to lead and work cohesively across multiple teams
  • Have a passion for delivering a flawless level of guest experience
  • Strong communication and leadership skills
  • Sound understanding of relevant legislation
  • Current certification for NSW RSA, RCG, Provide First Aid and Advanced Resuscitation (or willing to obtain)
  • Computer literacy essential
  • Ability to work when the venue is busy including weekends and nights

Benefits and Culture:

  • Have the satisfaction of developing teams that can deliver an entertainment experience that exceeds our members and guests’ expectations every time
  • Dynamic, energised, leadership team that embraces change and is focused on success
  • Enjoy working in a newly built venue
  • Five weeks annual leave
  • Free onsite parking
  • Access to our extensive e-learning platform and developing ‘you’ in a meaningful way
  • Discounted gym membership
  • Receive a rewarding salary package
  • Join Australia’s growing leading hospitality group

If you are a passionate and motivated person who is unique, exciting, dynamic and want to start your exciting future at Harbord Diggers, we want to hear from you!

All applications / enquiries will be treated with strictest confidence.  Click the APPLY NOW button which will take you to the recruitment portal to apply. 

As part of the Mounties Group recruitment process candidates will be required to obtain a medical report from their, usual General Practitioner confirming the candidate’s fitness to perform the inherent requirements of the advertised role. The cost of obtaining this medical report is the responsibility of the candidate.

Apply for this job white now !

MOU256  ::  Advertiser Reference ID : mountiesgroup-128-37398

Note:: WE REQUEST THAT NO AGENCIES ARE TO CONTACT EITHER WHITENOW OR MOUNTIES
"NO AGENCIES PLEASE"

Note:: WE REQUEST THAT NO OTHER ADVERTISING WEBSITES CONTACT OR APPROACH EITHER WHITENOW OR MOUNTIES REGARDING THIS AD. NO OTHER PARTY IS TO COPY OR REPLICATE ANY PART OF THIS AD FOR ANY REASON INCLUDING ADVERTISING ON ANY OTHER WEBSITE WITHOUT WRITTEN PERMISSION FROM WHITENOW

Note:: This fantastic position advertisement has been lodged by MOUNTIES. Any relevant correspondence that they wish to offer applicants will come directly from that company and not from White Now. All the best with your application !!

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