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Loyalty Manager

Rooty Hill RSL Club

Visit our website : www.rhrgroup.com.au

Locate us via Google Maps here

A challenging, dynamic and rewarding opportunity has become available within a large precinct with more than 55,000 members and a diverse assembly of brands under its umbrella. 

Rooty Hill RSL Club are currently seeking an enthusiastic and self-motivated individual is required to take on the role of Loyalty Manager within a driven and passionate Marketing team. This role is a rare opportunity spanning across multiple industries including Gaming, Hospitality, fitness, leisure and entertainment and is with one of the country's most iconic venues.

OUR BUSINESS

The RHR Group incorporates the recently launched Made By The Hill, Rooty Hill RSL, One55 Health & Fitness, a 4.5 star Novotel Hotel, Sydney Gymnastics & Aquatics Gymnastics, AMF Bowling and is commencing construction on a 'state of the art' 2,000 seat Performing Arts Centre. Each business has its own unique identity and specialists and we are proud to work together as ONE team.

THE ROLE

Reporting directly to the General Manager of Marketing/ Membership Services, the focus is customer acquisition, onboarding, retention, spend and engagement. Your campaigns will develop and strengthen existing customer loyalty to support the revenue goals of the Group. 

REQUIREMENTS

  • Reviewing and refining loyalty program objectives, strategic frameworks and plans
  • Drive profitable customer acquisition, retention, growth & customer advocacy across the segments
  • Organising & hosting loyalty events
  • Collecting and analysing data and defining plans for growth
  • Implement marketing tactics with operational teams
  • Create customer reports and analytical tools as required
  • Manage all weekly communications, campaigns, offers, and promotions
  • Liaise with key internal and external stakeholders
  • Develop and implement loyalty social strategy to drive customer engagement
  • Management of a team including the Promotions Manager, Loyalty Coordinator, and Membership Services Manager who oversees the membership services and concierge team.

IDEAL CANDIDATE

  • Proven Loyalty program management, preferably in a gaming environment
  • Previous experience managing a team
  • Professional, Loyalty Marketing enthusiast, with the energy to thrive in a results driven business
  • Team player with a flexible 'can do' / 'will do' attitude to get the job done
  • Self-motivated and able to work on own initiative with minimum direction
  • Excellent communication and presentation skills and the ability to deal with stakeholders on all levels
  • Experience with developing marketing campaigns across multiple channels specifically designed around increased visitation and retention
  • Tertiary qualifications in CRM Marketing, Business /Frontline Management/ Hospitality or Communications (desirable)
  • Experience with data mining/analytics and reporting
  • IGT and InfoGenesis (desirable)
  • Responsible Service of Alcohol Competency Card
  • Responsible Conduct of Gaming Competency Card

BENEFITS

  • Competitive remuneration
  • Free onsite parking
  • Work close to home in the heart of Western Sydney
  • Daily lunches provided in our Staffroom
  • Discounted gym membership
  • Discounted purchases across the business
  • Discounted stay at Novotel Sydney Rooty Hill
  • Discounted corporate rates on private healthcare

Our environment is supportive and friendly, we encourage innovation, collaboration and creative thinking.

If you thrive on being challenged and enjoy working in a fast-paced environment, get in touch and tell us how you can bring your individual skills to the team. In return we'll give you a great working environment with loads of benefits and the chance to work with a great team of people.

To apply, click the APPLY NOW button below and apply online.

By submitting your application via the APPLY NOW button below, you will be forwarding your information directly to ROOTY HILL RSL CLUB for them to process.


Thank you for your interest in this position,
however this position is now closed
and applications are no longer being accepted.


Please Note: Only short listed candidates will be contacted. We thank you for your understanding with this decision

ROO177

Note:: WE REQUEST THAT NO AGENCIES ARE TO CONTACT EITHER WHITENOW OR ROOTY HILL RSL CLUB
"NO AGENCIES PLEASE"

Note:: WE REQUEST THAT NO OTHER ADVERTISING WEBSITES CONTACT OR APPROACH EITHER WHITENOW OR ROOTY HILL RSL CLUB REGARDING THIS AD. NO OTHER PARTY IS TO COPY OR REPLICATE ANY PART OF THIS AD FOR ANY REASON INCLUDING ADVERTISING ON ANY OTHER WEBSITE WITHOUT WRITTEN PERMISSION FROM WHITENOW

Note:: This fantastic position advertisement has been lodged by ROOTY HILL RSL CLUB. Any relevant correspondence that they wish to offer applicants will come directly from that company and not from White Now. All the best with your application !!

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DL 1114
KD 1216

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