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Operations Manager

Club Mudgee


Visit our website : www.clubmudgee.com.au

Locate us via Google Maps here

The town of Mudgee is located 3.5 hours north-west of Sydney in the Central West of NSW. The Mid-Western Region itself has a population of some 23,000 with major industries including agriculture, mining, tourism and viticulture.  With its great wine and food culture, Mudgee truly is 'a nest in the hills' and Club Mudgee is 'the place to be!'  Centrally located in the heart of Mudgee CBD and with more than 6,000 members, Club Mudgee is the largest hospitality employer in the region. The Club is in the midst of an exciting period of growth and change.

Club Mudgee embraces a workforce of around 60 team members and the club is excited to be looking for an Operations Manager to join the management team and support the CEO and CFO across the business.  The new Operations Manager will be a person who has strong values of inclusiveness and empathy and will continually offer a humanistic approach, emphasising the importance of all team members in the successful operation of the business.  The role has an emphasis on managing our people whilst driving continual improvement of the customer experience.  

We would welcome applicants from the Pub/Hotel sector as well as the Accommodation Hotel Sector, Resorts, Clubs or Casinos.  This role does not need to focus on candidates just with Club backgrounds.  We are looking for someone who truly believes in exceeding customer expectations as well as supporting and encouraging staff to grow and develop.  You will be a person who is not afraid to encourage others to succeed.  You will support all your team and lead from the front.  

The club offers excellence in in-house catering across two main outlets, '99 on Mortimer' and the 'Soldiers Cafe' as well a gaming room, TAB and Keno and a busy bar along with an auditorium and a range of smaller function areas. 

The Club is on a continued journey of growth and has a strong future ahead !  With this in mind, we are looking to employ a person who has a unique set of skills, behaviours and values.  The key to this role is a strong understanding of how to effectively manage, lead and grow the teams across all areas of the club.  Whilst having the strength and skill set to oversee the total operation you will also offer an encouraging and motivating workplace for staff and management.  You will be all about business success as well as people success. You will be someone who can motivate others to be the best that they can be whilst keeping the business in focus and supporting the CFO and CEO.  You will be someone who enjoys and is comfortable with being front of house leading your teams as well as a smaller proportion of your time spend getting the back-of-house operations administration work done.  The role is predominantly Monday to Friday however as per all hospitality management roles, you will understand that your work can be any day or time of the week or weekend depending on the week to week activities of the club. 

Our new Operations Manager will be accountable for: 
  • Developing, maintaining & implementing Policies and Procedures across the total operation, ensuring compliance with all legal requirements;
  • Ensuring that all relevant policies and procedures are adhered to;
  • Leading and managing employees across the Club's operation to ensure adherence to workplace policies and procedures, to ensure the provision of excellence in customer service, and to continue to develop our eager, willing and happy workforce;
  • Being visible and hands on at both busy times and key periods to continue to connect with the team;
  • Overseeing the employee relations and performance management programs;
  • Maintenance of strong and positive relationships with key stakeholders both internally and externally. 
You will ideally come to Club Mudgee with:
  • Excellent working knowledge of Food and Beverage / Event Operations;
  • Strong accommodation hotel, club, pub/hotel, resort, hospitality or casino management experience;
  • Advanced communication, interpersonal and exceptional team building skills;
  • Willingness, enthusiasm, energy, positivity and ability to accept responsibility and drive a business;
  • The ability to continue to encourage and motivate our positive and happy workforce; 
  • A strategic business focus; and
  • Flexibility and commitment to work a variety of shifts as required.
If you have an understanding of our software that is used across differing departments, this would be of benefit (but not essential).  These include: SENPOS Point of Sale, eBet (membership, gaming etc), and the MS Office suite.  Your computer literacy must be intermediate or above and you will have a positive outlook towards current technology.   
 
Your skills will include the ability to make hard decisions, have an influential and encouraging personality and you will be able to demonstrate innovation and care for your team. 
 
We offer you a positive and professional work environment in a vibrant and welcoming town.  Your ability to grow an encouraging culture is integral to the success of the role. 

Are you interested in growing your career to oversee the full operations of a club whilst having an strong understanding of people and culture ?

We would welcome your application via the APPLY NOW button below.   

We look forward to receiving your interest.

Apply for this job white now !

Please Note: Only short listed candidates will be contacted. We thank you for your understanding with this decision


MUD113  ::  Advertiser Reference ID : .

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DL 0714
KD 0816

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