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Customer Service Manager

Shoalhaven Ex-Services Group


Visit our website : sesg.com.au

Locate us via Google Maps here

The Shoalhaven Ex-Services Group is comprised of The Ex Servos (Shoalhaven Ex-Services Club) and Worrigee Sports.

Our Group is on a path of continued success with our master plan being rolled out over the coming years. We are the go-to Group for both the local community and visitors to the Nowra area. We have four food operations including the renowned 'The Growers Shoalhaven' as well as the Peppertrees Restaurant at our Sports Club, The Galley Cafe in the Ex Servos and the contracted out Easter Tiger Restaurant. We know how do to things differently !

The Group is proud of its 15,000 strong membership and our 160+ staff. We have a gaming installation of 179 EGM's spread across our two club venues. Our hard work and ability to think out of the box has enabled the Group to continually drive revenue for our membership from between $15 to $20 million per annum. We are experiencing continual growth and this should be ongoing into the future.

The Group is currently seeking Full Time - Customer Service Managers who have a passion for the hospitality industry and want to grow a career within a rapidly growing group. This is an exciting opportunity for anyone who would like to expand within the industry.

What we will offer you:

  • Above award wage
  • 4 day a week roster
  • 5 weeks annual leave
  • Free meal during shift
  • Free parking
  • Positive and supportive team environment
  • A progressive management team
  • Half price golf membership

Responsibilities of this key position include:

  • Ensuring the effective and efficient operation of all service areas (including gaming and back of house)
  • Supervise employees to ensure compliance and consistent delivery of excellent customer service standards
  • Handle customer queries and complaints
  • Being a 'hands on' leader who will motivate, coach and develop staff
  • Provide regular feedback and complete annual reviews and development plans if required
  • Assist with the opening and closing of the Club
  • Report on daily trade, incidents and performance issues and contribute ideas for better efficiencies on shift
  • Operate and reconciling POS tills
  • Ensure the safety of both members and employees as part of WHS legislations

To be successful in this important role you will need the following:

  • A minimum of 3 years experience as a supervisor in a similar role
  • Comprehensive customer service knowledge
  • Have effective verbal and written communication
  • Exceptional presentation, personal hygiene and grooming standards
  • The ability to work autonomously or as part of a team
  • Effective time management and organisational skills
  • The ability to accurately and efficiently solve problems and resolve conflict
  • A high degree of discretion, integrity and confidentiality
  • Current RSA, RCG and First Aid certifications – or willingness to obtain upon employment
  • To be available to work 7 days a week on a rotating roster of mornings, afternoons, nights, weekends and public holidays

If this sounds like you - we want to hear from you! Please send your Resume and Cover Letter by clicking the APPLY NOW button below.

Shoalhaven Ex-Services Group are recruiting for this role independently. Please contact them for any further enquiries.

By submitting your application via the APPLY NOW button below, you will be forwarding your information directly to SHOALHAVEN EX SERVICEMENS CLUB LTD for them to process.

Apply for this job white now !

Please Note: Only short listed candidates will be contacted. We thank you for your understanding with this decision


SES115

Note:: WE REQUEST THAT NO AGENCIES ARE TO CONTACT EITHER WHITENOW OR SHOALHAVEN EX SERVICEMENS CLUB LTD
"NO AGENCIES PLEASE"

Note:: WE REQUEST THAT NO OTHER ADVERTISING WEBSITES CONTACT OR APPROACH EITHER WHITENOW OR SHOALHAVEN EX SERVICEMENS CLUB LTD REGARDING THIS AD. NO OTHER PARTY IS TO COPY OR REPLICATE ANY PART OF THIS AD FOR ANY REASON INCLUDING ADVERTISING ON ANY OTHER WEBSITE WITHOUT WRITTEN PERMISSION FROM WHITENOW

Note:: This fantastic position advertisement has been lodged by SHOALHAVEN EX SERVICEMENS CLUB LTD. Any relevant correspondence that they wish to offer applicants will come directly from that company and not from White Now. All the best with your application !!

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DL 0525
KD 0626

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