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Duty Manager

Gosford RSL Club


Visit our website : grsl.com.au

Locate us via Google Maps here

Gosford RSL Club is one of the premier Clubs on the Central Coast with over 27,000 members. We pride ourselves on being a fun, relaxing and safe environment for all our members and guests to come and enjoy the quality service and facilities that we have on offer. In recent years we have experienced strong growth, industry and community recognition and financial success.

Gosford RSL Club has big plans for the future which will establish us as one of the most exciting hospitality venues in the state.

Gosford RSL Club has a dedicated and professional management team who are equally focused on providing exceptional hospitality experiences and creating an environment for our employees to thrive and succeed. We pride ourselves on being recognised as an employer of choice on the Central Coast.

We are seeking a Full Time Duty Manager who will be dedicated to providing our members and guests with outstanding hospitality experiences. You will be responsible for supervising, motivating, developing, and coordinating employees. An inspirational approach, focusing on exceptional Customer Service, and the ability to mentor, guide and develop our up-and-coming team is vital to this position. Liaising closely with other Customer Service / Duty Managers and the Chief Operating Officer; your input to the development and continual success of the club and its facilities is paramount.

You must have a passion for providing memorable hospitality experiences and strong attention-to-detail. You will be supervising and managing day-to-day operations, employees, Club incidents, first aid, RSA, RCG, WHS and compliance issues. Your deductive reasoning and diplomatic approach when problem-solving and resolving conflict is imperative, as is your ability to assess and handle situations with sensitivity and professionalism. You must be able to monitor trade conditions, prioritise and adjust staffing levels on the fly. Your eye-for-detail and aptitude for operational awareness will be vital to your success.

To be considered, you must have current RSA & RCG qualifications with a minimum of 3 years Supervisor and/or Duty Manager experience and the availability to work a rotating 24/7 roster.

To be successful in this position the following attributes are strongly desirable;

  • Proud customer service focus
  • Leading and motivating in a team environment
  • Strong communication skills
  • Understanding of compliance with relevant legislation
  • Tertiary qualifications
  • Completed the GMDC course
  • Immaculate personal presentation and grooming
  • Demonstrated Managerial/Supervisory experience in food service, bar, gaming and/or accommodation
  • Strong analytical and reporting skills
  • Effective time management and organisational skills
  • High degree of discretion, integrity and confidentiality
  • Availability to work days, nights and weekends
  • Conflict resolution skills
  • Computer literacy

The benefits for the successful applicant:

  • Supportive management team
  • Above award rates
  • 4 Day Rotating Roster
  • 5 weeks annual leave
  • Free meal per shift
  • Career progression opportunities
  • 3 days of paid professional development leave
  • Extra Employer Superannuation Contributions after 3 and 5 years
  • Paid Membership into the Club Managers Association

This is a rare opportunity to join a fun and friendly environment, where the Board of Directors, the CEO, Management and Staff are all committed to working together and delivering exceptional products and customer service.

To apply, submit your resume and covering letter to the Human Resources Manager by clicking the APPLY NOW button below.

Closing Date Monday 31st May 2021

Gosford RSL Club are recruiting for this role independently. Please contact the Club for any further enquiries.

By submitting your application via the APPLY NOW button below, you will be forwarding your information directly to GOSFORD RSL CLUB for them to process.

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Please Note: Only short listed candidates will be contacted. We thank you for your understanding with this decision


GOS136  ::  Advertiser Reference ID : .

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DL 0517
KD 0617

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