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Gaming Manager

Hornsby RSL Club


Visit our website : www.hornsbyrsl.com.au

Locate us via Google Maps here


  • Are you looking for an organisation that can benefit from your strong understanding of gaming ? 

  • Do you thrive in a fun, fast paced & challenging environment where you have the opportunity to really make a difference?

Hornsby RSL Club is a leading Club on Sydney's Upper North Shore. This large business is continuing to expand and develop new initiatives to move forward as a key contributor to the local community. 

The Club looks after a strong membership of approximately 33,000 members and employs a staff of around 200.  This is a very successful organisation offering an encouraging and motivating environment to work in along with excellent and supportive leadership. 
 
The Club has a gaming installation of nearly 400 EGM's across two different floors.  The ground floor hosts the main gaming lounge and platinum member lounge, whilst the second floor is where you will find the MTGM lounge along with the outdoor gaming space.  The club is excited to be undertaking a period of significant, positive transformation of these gaming areas with the planned introduction of two more gaming areas (one indoor and one outdoor).  These advancements will provide the opportunity to segment the gaming installation into various customer preferences and will ensure a comfortable and COVID safe offering over the whole club.  

After an incredible 30 years of service with Hornsby RSL Club, the incumbent Gaming Manager is now retiring.  With this in mind, the club is seeking to welcome a new Gaming Manager to continue the great achievements within this department over the years.  The key responsibility of this role will be the overall diligent and effective management of the Club's Gaming operations ensuring efficiency, moral obligations, effective harm minimisation responsibilities, legal compliance, exceptional customer service and up-to-date relevance to the local market and membership. 
 
Responsibilities involved in this role include but are not limited to:
  • Overseeing and reporting on all gaming results and data, retention and carding,
  • Ensuring compliance to all relevant legislation and government regulations,
  • Managing the gaming floor to ensure maximisation of asset potential,
  • Liaising with suppliers to ensure the latest and most appropriate product usage at all times,
  • Managing the installation's budget and replacement program,
  • Working with the Marketing & Membership manager to ensure that the Membership Loyalty program is continually innovative,
  • Planning and coordinating gaming floor design and layout,
  • Preparation and management of purchasing, revenue and cost budgets,
  • Leading and managing all gaming related employees to ensure adherence to gaming workplace policies and procedures and the provision of first rate customer service,
  • Development and regular updating of gaming policy and procedures,
  • Senior Management and Board reporting,
  • Government reporting.
The Gaming Manager must be able to create strong relationships with all departments within the club and add value to these departments so that the Gaming offering is in line with the overall business and marketing strategies of the Club.  You will be adaptable and be able to understand the club operation as a whole and of course, how gaming works synergistically with the operation. You will be someone who has some entrepreneurial flair and have the ability to make hard decisions.  You will be someone who truly sees the benefit of measurement of machine performance and how marketing and promotions effect this performance.  You will be quick to adapt and manage the installation to ensure optimum performance. You will organised, dedicated and have be able to back your decisions.  You will have the support of a Gaming Analyst as a direct report.  The installation operates through Aristocrat's Dacom S7000 with the Player Elite Loyalty and Customer Experience program. 
 
The successful applicant will ideally possess:
  • Excellent working knowledge of Gaming systems, 
  • Demonstrable, successful experience in operating a Gaming Operations,
  • Good understanding of Membership Loyalty programs,
  • Extensive club, hotel or casino gaming experience, particularly in Gaming operations,
  • An expert level understanding of the Gaming market and associated strategies,
  • Advanced communication, interpersonal and team building skills,
  • Outstanding time management skills,
  • A strong understanding of both compliance and all regulatory guidelines. 
This role would suit an up and coming Gaming Manager, a Gaming Analyst looking to move to their next step or a seasoned Gaming Manager looking to join a large Club.  If you are someone who cares about a business and people, you may see yourself as a part of Hornsby RSL Club.  If you want to be part of a Senior Management team who are progressive and cohesive, then we welcome your application via the Apply Button below. If you would like to discuss the role further, please contact Jenny White from White Now on 0417 223 286.
 
Please Note: Successful applicants will be taken through a recruitment process which will include a gaming related task/project as well as between 1 and 3 interviews. We look forward to discussing the role further with the successful applicants. 

Apply for this job white now !


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Note:: WE REQUEST THAT NO AGENCIES ARE TO CONTACT EITHER WHITENOW OR HORNSBY RSL CLUB LTD
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