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Customer Relations Manager - Duty Manager (FT)

Club Marconi


Visit our website : www.clubmarconi.com.au

Locate us via Google Maps here

Club Marconi is known as the sports and entertainment hub for the local area in Western Sydney (Bossley Park). The Club has over 45,000 members and brings a multitude of cultures together under the one roof. We offer a large gaming installation of around 380 EGMs along with TAB and Keno. We offer an Early Childhood facility as well as our renowned 'World Gym' Gymnasium.

At Club Marconi we offer 4 dining options: The Piazza; Cucina Galileo: Crystal Jade; and the Star Buffet.

We offer a range of sporting facilities including: 5 Soccer fields; 1 Rugby League field: 5 Netball courts; 6 lane Bocce; Snooker and Billiards: Softball training fields; Cricket field; Indoor Cricket nets; Fencing Academy; 5 Tennis courts; and 4 Squash courts. We really are the hub of sport in the community.

As an employer, we offer so much to our employees. We truly understand the need to balance work and family and as such, we work had to ensure that when rostering, we recognise the needs of our team members.

We are an employer who is passionate about helping team members grow their careers. We offer ongoing training and the opportunity to achieve recognised training through offering a Certificate III in Hospitality or training in Leadership. Our team love our Rewards and Recognition program where they are offered:

  • Discounted gym membership
  • Discounted childcare fees
  • Yearly flu shots
  • Discounted food offerings
  • Movie and event tickets
  • Uniforms
  • Supportive management
  • A strong, positive working culture.

There are so many reasons to be a part of Club Marconi!

We are currently requesting expressions of interest for an enthusiastic Full Time Customer Relations Manager - Duty Manager to lead operations. To succeed in the role, you will need to be customer focused, be observant, and display a genuine willingness to progress within Club Marconi! You must be available to work a rotating 24/7 roster including days, nights, weekends, and public holidays, and hold a current RSA & RCG competency card.

Expectations:

  • To work as a valued team member and to assist other team members to provide service excellence to everyone utilizing Club Marconi facilities and operations.
  • To assist with the profitable utilisation of employment labour across the Club, aligned to financial performance and key performance indicators
  • To ensure that work health and safety standards, legislation and regulations are maintained for the benefit of employees, contractors, suppliers, sponsors, members and guests.
  • To provide administrative, operations (resources, suppliers, contractors etc.) and people management support, to achieve desired profit margins.

Must have:

  • A minimum of 2 years’ experience in Supervision of staff;
  • Demonstrated ability to manage and supervise a staff team;
  • Demonstrated ability to multi-task and work in a fast-paced business setting;
  • Proven ability to cope with conflict, stress and crisis situations;
  • Effective problem solving and mediation skills;
  • Proficiency with office equipment and software;
  • Certificate IV in Hospitality Management.
  • Confidence with a self-motivating and reliable attitude,
  • Strong attention to detail and thoroughness when accomplishing tasks,
  • Excellent computer skills and accurate report writing (ESSENTIAL),
  • Effective communication skills - written, verbal and interpersonal,
  • Ability to make decisions and establish priority workloads,
  • Outstanding people skills with an extremely strong focus on customer service,
  • Ability to demonstrate management qualities in training and motivating a team,
  • A can-do attitude with an ability to actively look for solutions to resolve customer complaints,

To express your interest in this pivotal position, please send your CV and a short cover letter through today to Mel McDonald via the APPLY NOW button below.

Please note that no agency applications will be accepted in the recruitment of this role. Only successful applicants will be contacted.

By submitting your application via the APPLY NOW button below, you will be forwarding your information directly to CLUB MARCONI for them to process.

Apply for this job white now !

Please Note: Only short listed candidates will be contacted. We thank you for your understanding with this decision

MCN215

Note:: WE REQUEST THAT NO AGENCIES ARE TO CONTACT EITHER WHITENOW OR CLUB MARCONI
"NO AGENCIES PLEASE"

Note:: WE REQUEST THAT NO OTHER ADVERTISING WEBSITES CONTACT OR APPROACH EITHER WHITENOW OR CLUB MARCONI REGARDING THIS AD. NO OTHER PARTY IS TO COPY OR REPLICATE ANY PART OF THIS AD FOR ANY REASON INCLUDING ADVERTISING ON ANY OTHER WEBSITE WITHOUT WRITTEN PERMISSION FROM WHITENOW

Note:: This fantastic position advertisement has been lodged by CLUB MARCONI. Any relevant correspondence that they wish to offer applicants will come directly from that company and not from White Now. All the best with your application !!

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DL 0510
KD 0609

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