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Shift Manager

Mingara Recreation Club


Visit our website : www.mingara.com.au

Locate us via Google Maps here

Hang on to your hat! You’ve just stumbled across what could be the most enjoyable, exciting and memorable role of your career.

How does it sound to be part of a reliable, progressive, safe and unified team working together to create memorable experiences for the local community? Your unique talents, experience and focus on leadership and club operations management would contribute to our great team of innovative, talented people who help each other succeed.

You’ll build relationships with 300+ team members, across multiple venue outlets and get to know our loyal members. We call this ‘the family we choose’. A fast-paced, dynamic environment means no two days will be the same. Whether you’re up and coming or had years of experience, you’ll acquire new skills and solutions to problems will come from thinking on your feet.

It sounds pretty good, right?

It gets better…you’d be based on the beautiful Central Coast, but our organisation also makes life great on the Blue Mountains, in Sydney and in Port Macquarie. Our vision is ‘to make a significant contribution to the quality of community life’.

Who are we?

We are Mingara, the greatest Club on the Central Coast, offering a diverse range of facilities. As well as restaurants, cafes, bars, gaming, TAB, Keno, promotions, and events, we also have a world-class gym, indoor Olympic pool, an international standard athletics track, and a wellness precinct with a hairdresser, beautician, physiotherapist, and martial arts studio.

A great opportunity

We are looking for an experienced Manager who has experience in Hospitality or other industry that values great leadership of multiple teams and understands operations of a multi-faceted business. The role oversees operations across the entire Club including Gaming, Cash Management, Stores, Concierge, Food and Beverage, and Fitness and Aquatics.

The purpose of this role is to:

  • Provide leadership, direction, and support our teams to ensure the highest levels of customer service are being delivered
  • Manage the daily operations of the Club including core priorities, events, projects, site works and impacts, and resourcing requirements
  • Provide coaching, development, and performance feedback to employees on their performance, including managing performance concerns
  • Build and foster highly effective working relationships with all departments
  • Provide insight into fluctuations in wages, wastage, stock, and other cost contributors
  • Monitor and respond to service levels - received goods, response times, service quality, food production – and assist where appropriate
  • Problem solve and implement solutions to ensure a positive customer experience
  • Implement and champion change as part of a progressive and evolving organisation
  • Conflict management and management of complex operational issues
  • Support training, onboarding, and coaching of new starters to the Department
  • Project work from time to time

To succeed in this role you will have:

  • At least 12 months experience managing a team with varying levels of experience within the Hospitality industry, or operations management in another industry
  • Confidence to work independently and think on your feet to resolve issues and manage tricky situations
  • Exceptional experience in communicating with both customers and team members and be able to demonstrate the ability to have difficult conversations
  • Demonstrated leadership skills in coaching and motivating a team of employees
  • Demonstrated ability to deliver agreed outcomes, targets, and KPIs, both personal and for your team
  • General knowledge & experience of Club operations and guiding legislation
  • A high standard of presentation and exceptional communication skills, including report writing and other formal documentation
  • A high level of attention to detail and the ability to hold the team accountable
  • A high degree of discretion, integrity, and confidentiality
  • Flexibility and availability across the operating hours of the Club which includes working rotating rosters
  • Current RSA and RCG certificates

Join our team and you’ll have opportunities for professional development and a scholarship program that will keep you learning; a gym and aquatics membership will help keep you well; a discount on food and coffee will keep you happy, and a great team culture will keep you motivated and inspired.

If you’re ready to join a great organisation who truly values its people and helps us create memorable experiences for the local community, then we want to hear from you.

APPLY NOW!

Apply for this job white now !

MIN148  ::  Advertiser Reference ID : .

Note:: WE REQUEST THAT NO AGENCIES ARE TO CONTACT MINGARA RECREATION CLUB LTD
"NO AGENCIES PLEASE"

Note:: WE REQUEST THAT NO OTHER ADVERTISING WEBSITES CONTACT OR APPROACH MINGARA RECREATION CLUB LTD REGARDING THIS AD. NO OTHER PARTY IS TO COPY OR REPLICATE ANY PART OF THIS AD FOR ANY REASON INCLUDING ADVERTISING ON ANY OTHER WEBSITE WITHOUT WRITTEN PERMISSION FROM WHITENOW

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