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Customer Service / Duty Manager

Harbord Diggers - Mounties Group


Visit our website : www.mountiesgroup.com.au

Locate us via Google Maps here

Who we are

As Australia’s #1 registered Club group, Mounties Group employs over 600 people throughout nine venues spanning across the Central Coast, South-West Sydney and the Northern Beaches. We are more than just a Club, we are a people first, profit-for-purpose group that exists with the sole purpose of improving the lives of our members and the communities in which our venues operate.

We have over 160,000 members and are listed as one of Australia’s top privately owned companies. With strong values and a commitment to our staff, we are a recognised employer of choice

The Role

This newly introduced role will oversee all day to day operations throughout our venue, including guest experience, appearance, security, professional leadership with a hands-on approach and WHS.

More specifically your day to day duties will include:

  • Ensuring smooth and effective day to day operation of the venue (overseeing Food, Beverage, Gaming, Member Services, Dock & Cellar, and Kitchen)
  • Venue management including guest experience, appearance, security, professional leadership, people management and WHS
  • Leadership role that will see you motivating, coaching, mentoring and developing a strong and dynamic team with a focus on delivering exceptional service standards and memorable guest experiences
  • Embracing Mounties Group values and promoting a service orientated and cohesive team culture
  • Developing, maintaining and exceeding our guests service standards
  • Being a strong custodian of our culture and ensuring a harmonious work environment
  • Talent management and succession planning
  • Ensuring two-way clear communication with employees, stakeholders and guests
  • Requisite reporting and administration
  • Adhering to all corporate and legislative compliance

Skills and Experience

  • Previous experience leading daily operations within a similar role
  • Experience in overseeing a range of functions such as gaming, bars, restaurants, and reception
  • Passion for delivering exceptional guest experiences
  • Demonstrated leadership skills that motivate and energise teams
  • Exceptional communication and leadership skills
  • Sound knowledge of relevant legislation and compliance
  • Computer literacy essential
  • Current certification for NSW RSA, RCG, Provide First Aid and Advanced Resuscitation (or willingness to obtain)
  • Applicable tertiary qualifications
  • Ability to work flexible hours as the role includes days, evenings and weekend work

What we offer you

  • Have the satisfaction of developing teams that can deliver an entertainment experience that exceeds our members and guests’ expectations every time
  • Dynamic, energised, leadership team that embraces change and is focused on success
  • Enjoy working in a newly built venue
  • Five weeks annual leave
  • Free onsite parking
  • Access to our extensive e-learning platform and developing ‘you’ in a meaningful way
  • Discounted gym membership
  • Receive a rewarding salary package
  • Join Australia’s growing leading hospitality group

If this sounds like the perfect role for you - we welcome your application via our employment portal. Just hit the APPLY NOW button below which will take you there and submit your application.

As part of the Mounties Group recruitment process candidates will be required to obtain a medical report from their usual General Practitioner confirming the candidate’s fitness to perform the inherent requirements of the advertised role.

Apply for this job white now !


MOU270  ::  Advertiser Reference ID : .

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Note:: WE REQUEST THAT NO OTHER ADVERTISING WEBSITES CONTACT OR APPROACH MOUNTIES REGARDING THIS AD. NO OTHER PARTY IS TO COPY OR REPLICATE ANY PART OF THIS AD FOR ANY REASON INCLUDING ADVERTISING ON ANY OTHER WEBSITE WITHOUT WRITTEN PERMISSION FROM WHITENOW

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DL 0525
KD 0625

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