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Customer Service Manager

Norths


Visit our website : norths.com.au

Locate us via Google Maps here

  • Above Award salary with free parking, gym access and meal card
  • Full time leadership position with career progression
  • Fantastic learning and development opportunities

About us

We have rewritten what a Club is all about and have created spaces that are vibrant, contemporary and inviting. With great food in the Norths Pantry, sophisticated friendly bar areas, modernised auditorium and function spaces and a gaming floor frequented by everyone in the know, this is definitely the place to be.

What differentiates us from your typical entertainment venue is that we serve as a cornerstone of the North Sydney community as a not for profit we believe in our responsibility of giving back through charitable initiatives and explore how we can help to open doors and provide opportunities to encourage an anything is possible approach in everything we do.

Joining Norths means you are part of Norths Collective which includes The Alcott Lane Cove, The Greens North Sydney, Seagulls at Tweed Heads, Norths Fitness and Revolution Fitness.

About the role

We are recruiting an experienced Customer Service Manager to lead a passionate team, based in Cammeray. Our Customer Service Manager role is a leadership position with portfolio and team management responsibilities. The position involves total venue management with opportunity to progress into senior management.

Service is Norths number one priority and development of team members in the delivery of exceptional customer service. You will be confident in your decisions and contribute to a fun, vibrant and professional atmosphere for both our customers and employees. We are continuously looking for ways to enhance our customer service.

Our Customer Service Managers are responsible for the daily operations of the Club including appearance, presentation, security, customer experience, professional leadership and Work Health & Safety.

Indicative responsibilities include:

  • Venue management including security, monetary control and rostering
  • Managing and leading the efficient and effective running of the Club
  • Ensuring two way clear communication with staff
  • Developing, maintaining and exceeding customer service standards
  • Requisite administration and reporting

To be successful:

  • Possess passion for delivering excellent customer experiences
  • Demonstrated leadership skills that motivate and energise teams
  • Previous experience in successfully managing a large hospitality operation
  • Applicable tertiary qualifications
  • Ability to work flexible hours as the role includes days, evenings and weekend work
  • Outstanding written and oral communication skills
  • Working knowledge of relevant legislation including current RSA, RCG and First Aid certification
  • Computer literacy essential, and eBet gaming would be highly regarded
  • An eye for detail across the board.

Benefits and Culture

  • Have the satisfaction of developing teams that can deliver an entertainment experience that exceeds our customers' expectations every time
  • Work for a Club that continues to reinvent its relevancy to its local community
  • State of the art technology.
  • Dynamic, energised, management team that is embracing change and focused on success
  • Genuine career development opportunities

Norths Collective Academy offers formal training to grow your career in the entertainment and hospitality industry and you will receive significant mentoring and support from our talented Customer Service Managers and Operations Manager. Our culture is all about being approachable, accountable, humanistic, success oriented, which enables us to deliver phenomenal customer experiences.

At Norths you will be part of a great team where each of our employees is valued and seen as the key to our success. Employees are recognised with discounted membership, meals, free parking, free gym membership and education assistance.

If this sounds like the role for you, and you would like the opportunity to work within a highly reputable company and brand, please APPLY NOW via the button below!

If you meet the above requirements you may be invited to attend an interview offering insight and a realistic expectation of the role and our corporate culture. As part of the recruitment process, general psychometric testing, numeracy testing, can be expected as well as background checks including a criminal record.

Previous applicants need not apply.

For a confidential discussion about whether this role is right for you, please contact the Club and ask to speak with Ben Harland.

By submitting your application via the APPLY NOW button below, you will be forwarding your information directly to NORTH SYDNEY LEAGUES CLUB LTD for them to process.

Apply for this job white now !

Please Note: Only short listed candidates will be contacted. We thank you for your understanding with this decision

NSL238  ::  Advertiser Reference ID : .

Note:: WE REQUEST THAT NO AGENCIES ARE TO CONTACT NORTH SYDNEY LEAGUES CLUB LTD
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Note:: WE REQUEST THAT NO OTHER ADVERTISING WEBSITES CONTACT OR APPROACH NORTH SYDNEY LEAGUES CLUB LTD REGARDING THIS AD. NO OTHER PARTY IS TO COPY OR REPLICATE ANY PART OF THIS AD FOR ANY REASON INCLUDING ADVERTISING ON ANY OTHER WEBSITE WITHOUT WRITTEN PERMISSION FROM WHITENOW

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