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Duty / Venue Manager

WEST HQ


Visit our website : westhq.com.au

Locate us via Google Maps here

 

We have a rare opportunity available for an experienced and proficient operations professional to join our Venue Management team at West HQ.

This position requires a customer service focused leader, who understands the importance that the Venue Manager role has in ensuring that the business runs smoothly and that regulation and compliance obligations are met.

The successful applicants will have proven that they have the ability to direct staff and manage the customer service relationship, ensuring customer satisfaction.

What does a Duty/Venue Manager do?

In this role you will be responsible for ensuring that there is consistent and quality service to members and guests with a focus of customer satisfaction, security and regulation compliance. In addition, this role is also a point of escalation for incidents and issues that may arise throughout the precinct.

Once trained as a Venue Manager you will be rostered to complete Venue Manager shifts, and will be paid accordingly, but, you will maintain your current position and work parts of your roster in your current role, the mix of shifts will depend on business requirements.

Who's right for the job?

The ideal person will be a self-motivated, proactive leader with the proven ability to think fast on their feet and make effective business decisions. This role best suits someone who thrives in a fast paced environment and enjoys supporting, leading and inspiring the team.

Venue Manager duties include:

  • Handling all escalated customer queries and complaints with diplomacy and tact
  • Monitoring the appearance and performance of all club staff and club facilities, ensuring that a high standard is maintained at all times
  • Delivering professional customer service to maintain and retain members
  • Acting as an information point
  • Ensuring all incidents and injuries are reported and assist in conducting investigations
  • Providing first aid to staff and customers as needed
  • Acting as the Chief Warden and RSA Marshall for the Club as required
  • Leading by example, and where breaches of policy and procedures occur take the appropriate action required
  • Proactively communicate and reinforce operational requirements, standards of excellence and changes
  • Enforce Legislative compliance including Club entry
  • Organise and delegates tasks and responsibilities to staff as required

What you will need to be considered?

  • A good work history and proven strong performance in your current role
  • Demonstrated effective leadership ability
  • A proven ability to problem solve and troubleshoot
  • A strong customer service focus
  • A clear communication style and effective leadership style
  • Demonstrated sound judgement and accurate decision making ability
  • A flexible attitude towards work and role
  • An ability to remain effective in an ever-changing environment
  • Capability to use a computer and complete general administrative duties
  • Strong Attention to detail
  • RSA & RCG Competency Card
  • Willingness to work a roster with a variety of shifts including; mornings, afternoons, nights, over nights, weekends and public holidays
  • Willingness to step up into this role as a Relief Venue Manager and continue to undertake shifts in your current position, depending on business requirements
  • Diploma of Hospitality or Management (advantageous, not essential)
  • Certificate IV Hospitality Supervision (advantageous, not essential)

Some of the benefits we will offer you:

  • A complimentary meal provided in our fully catered staff room
  • Complimentary gym membership
  • Discounted learn to swim or gymnastics classes
  • Discounted stays at Novotel Sydney West HQ
  • Discounted corporate health fund
  • Discounts across the business
  • Ongoing support and training
  • Free parking
  • Free uniform

If this opportunity interests and excites you, and you think you’d be the right one for role – then we want to hear from you! Please send your resume via the APPLY NOW button below.

West HQ are recruiting for this role independently. Please contact the Club for any further enquiries.

By submitting your application via the APPLY NOW button below, you will be forwarding your information directly to ROOTY HILL RSL CLUB for them to process.

Apply for this job white now !

Please Note: Only short listed candidates will be contacted. We thank you for your understanding with this decision

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DL 0522
KD 0621

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