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Duty Manager

St Marys Diggers & Band Club


Visit our website : stmarysbandclub.com.au

Locate us via Google Maps here

St Marys Diggers and Band Club, located in the heart of St Marys, is a long-standing premier venue in Western Sydney.  The recently amalgamated Diggers and Band Club spans across two club sites incorporating  the St Marys RSL & Ex-Servicemens Club and The St Marys Band Club.  The group has a membership of over 22,000 and manages a gaming installation of around 360 machines.
 
The Club now has an opportunity available for an experienced and dedicated Duty Manager (Full-Time). Reporting to the Operations Manager, this is a hands-on role ensuring the smooth running of the day-to-day operations of the club and leading an experienced team to provide a high level of customer service to our patrons.
 
We are seeking an individual who not only understands 'how' things are done, but 'why' things are done.  We look for people who take on ownership and empowerment of their role, to increase brand awareness, develop the staff and above all create a fantastic 'customer service experience'.
 
Your key responsibilities will include:
  • Managing the operational requirements of the club on a day to day basis.
  • Effectively managing and leading an experienced team.
  • Consistently ensuring a superior level of customer service is delivered.
  • Maintaining a safe and comfortable environment for members and guests.
  • Ability to plan ahead and manage available resources to meet operational requirements.
  • Ensuring compliance with the registered Clubs Act, RSA and RCG policies and any other relevant legislation.
  • Ensuring the Club's policies, procedures and standards are adhered to.
  • Liaise positively with our Contractor working partners.
  • Liaise with Senior Management to ensure the smoothest operation of all departments.
  • Interacting with Regulators and NSW Police as required.
Ideally, the successful applicant will possess the following skills:
  • Previous experience in a hospitality Customer Service Manager/ Duty Manager role.
  • A passion for the hospitality industry and providing excellence in customer service.
  • Exceptional presentation, communication and interpersonal skills.
  • Strong leadership and team player qualities to be able to manage their own and others behaviours as well as tasks.
  • Demonstrable emotional intelligence with dealings across a wide group of stakeholders.
  • A proactive approach to conflict resolution with courage to have difficult conversations with people when its required.
  • Full knowledge of all poker machines, TAB and Keno operations and practical compliance experience.
  • Exemplary cash handing capabilities.
  • Current RSA and RCG Competency Certifications.
  • Available to work a 7 day rotating roster, including nights and public holidays.
St Marys Diggers and Band Club employees enjoy a friendly and professional working environment, staff incentives, benefits and competitive salaries.
 
If you are interested in being part of our Team, please send your cover letter and resume by clicking the APPLY NOW button below.
 
St Marys Diggers and Band Club are recruiting for this role independently.  Please contact the Club for any further enquiries.

By submitting your application via the APPLY NOW button below, you will be forwarding your information directly to ST MARYS DIGGERS AND BAND CLUB for them to process.

Apply for this job white now !

Please Note: Only short listed candidates will be contacted. We thank you for your understanding with this decision

SMB146

Note:: WE REQUEST THAT NO AGENCIES ARE TO CONTACT EITHER WHITENOW OR ST MARYS DIGGERS AND BAND CLUB
"NO AGENCIES PLEASE"

Note:: WE REQUEST THAT NO OTHER ADVERTISING WEBSITES CONTACT OR APPROACH EITHER WHITENOW OR ST MARYS DIGGERS AND BAND CLUB REGARDING THIS AD. NO OTHER PARTY IS TO COPY OR REPLICATE ANY PART OF THIS AD FOR ANY REASON INCLUDING ADVERTISING ON ANY OTHER WEBSITE WITHOUT WRITTEN PERMISSION FROM WHITENOW

Note:: This fantastic position advertisement has been lodged by ST MARYS DIGGERS AND BAND CLUB. Any relevant correspondence that they wish to offer applicants will come directly from that company and not from White Now. All the best with your application !!

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DL 0204
KD 0622

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