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Service Support Centre Consultant (Casual)

Tabcorp B2B Contact Centre - Granville


Visit our website : www.tabcorp.com.au

Could this be one of those rare moments to do the best work of your career? At Tabcorp, our story continues to evolve every day. It’s an exciting moment in our history - a new era of Tabcorp. We’re raising the game by creating the most engaging betting and entertainment experiences, and to lead in integrity.

We’re here to create excitement everywhere – through our incredible people, unrivalled experiences and strong relationships. We're bringing industry leading products and services to our customers and breaking into new horizons.

Game to join us?

About the Role

Tabcorp’s B2B contact centre, located in Granville is at the forefront of bringing to life our purpose - 'Excitement with Integrity'. This contact centre role is pivotal in supporting our venue partners across our core business operations. On-the-job training will be provided to bring you up to speed with our products, including TAB, Keno and Sky.

What you'll do

  • Answer inbound calls and webchats, meeting measured KPI’s focusing on quality of service
  • Support our venue partners with various tasks associated with maintaining TAB, Keno and Sky facilities in their venue
  • Answer calls in a timely and efficient manner
  • Deliver an exceptional experience to all customers
  • Handle escalations, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Maintain accurate records of venue calls
  • Comply with confidentiality and privacy policies
  • Identify opportunities to improve administrative processes to enhance customer experience and/or to drive efficiency for Tabcorp

This is an outstanding opportunity to work in a great team environment, further develop your customer service experience and learn more about the gambling entertainment industry.

Why work for the Service Support Centre?

  • Industry competitive salary arrangements which exceeds award rate
  • Hybrid work model following Tabcorp’s Work From Home (WFH) policy, allowing flexibility for remote work
  • Team activities including lunches and office events
  • Granville based location with free onsite parking
  • A dynamic and friendly office environment with opportunity for quick career advancement

Role Details

  • We have casual and full time roles avaliable and you must be available to work a rotational roster between the hours of 8am – 11pm 7 days a week (your shifts may include starting at 8am or ending at 11pm depending on business needs)
  • Your days and hours of work each week will be determined by business needs and your roster will be shared with you in advance
  • You can expect on average to be rostered on between 25 to 35 hours per week (for casual) with hours dictated by business needs
  • You may be required to work every Saturday

What you'll bring

This role is ideally suited to applicants who have previously worked in customer service roles, with a passion for delivering a great customer experience. You’ll be computer savvy, hard-working, a quick learner and detail focused. Most importantly, you’ll be a natural communicator with the ability to engage and excite a broad range of customers.

Please note it is mandatory that all applicants will be required to:

  1. Provide evidence of Australian work rights (i.e. current Australian passport, Australian birth certificate or current foreign passport with appropriate Visa).
  2. Complete a background check including an Australian criminal background check.

What you’ll get

Not only will you receive an awesome candidate experience from our caring Talent Team, the perks of working with us are pretty good too!

The list is extensive but here are a few:

  • A “say yes” approach to flexible working to meet your individual needs
  • A multitude of leave types such as cultural leave, volunteer leave and 18 weeks’ parental leave for all new parents, regardless of gender
  • We’re committed to Inclusion & Diversity with a range of initiatives such as our annual Inclusion Month celebrations and our Gender Affirmation Statement of Support
  • We’re proud to have been named an Employer of Choice for Gender Equality by the federal government’s Workplace Gender Equality Agency (WGEA) for the seventh consecutive year
  • We offer a comprehensive (and free) health and wellbeing app called The Arena to support you and your family’s mental and physical health
  • We’re committed to your learning and development with a dedicated platform with helpful resources from leadership to technology to upskill and cross train

About Tabcorp 

We’re Australia’s leading gambling entertainment company. Together, we build on our 100+ year heritage by delivering Excitement with Integrity, every day. Each one of us is here to put our customers at the heart of everything we do by creating moments that engage, surprise and thrill. 

Our 3,000+ strong team is as diverse as Australia itself. Our people drive homegrown world-class brands; TAB, Sky Racing and MAX. As an ASX listed company, we’re proud to shape our industry for the better. Because together, anything’s possible. 

Tabcorp is committed to creating an inclusive workplace where all our people feel valued for their unique qualities and have a sense of belonging. If you need assistance or adjustments to fully participate in the application process, please contact tabcorprecruitment@tabcorp.com.au.

COVID

Tabcorp is closely monitoring Department of Health guidelines to ensure we continue to provide a safe working environment. You may be required to present evidence of Covid vaccination in order to comply with Public Health directions and fulfil the requirements of this role.

Think you have what it takes to join our team? Click the APPLY NOW button below to get started!

By submitting your application via the APPLY NOW button below, you will be forwarding your information directly to TABCORP for them to process.


Thank you for your interest in this position,
however this position is now closed
and applications are no longer being accepted.


TAB137  ::  Advertiser Reference ID : 504542

Note:: WE REQUEST THAT NO AGENCIES ARE TO CONTACT EITHER WHITENOW OR TABCORP
"NO AGENCIES PLEASE"

Note:: WE REQUEST THAT NO OTHER ADVERTISING WEBSITES CONTACT OR APPROACH EITHER WHITENOW OR TABCORP REGARDING THIS AD. NO OTHER PARTY IS TO COPY OR REPLICATE ANY PART OF THIS AD FOR ANY REASON INCLUDING ADVERTISING ON ANY OTHER WEBSITE WITHOUT WRITTEN PERMISSION FROM WHITENOW

Note:: This fantastic position advertisement has been lodged by TABCORP . Any relevant correspondence that they wish to offer applicants will come directly from that company and not from White Now. All the best with your application !!

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